🔄 RETURN & REFUND POLICY
At Luxvenue, your satisfaction is important to us. We understand that sometimes an issue may arise with an order, and when that happens, our goal is to resolve it in a fair, transparent, and timely manner. This Return & Refund Policy explains how returns, refunds, cancellations, and order-related issues are handled for all purchases made through our store.
We encourage customers to carefully review this policy before placing an order so expectations are clear and the return process remains smooth and hassle-free.
✅ Return Eligibility
We accept returns within 30 days of delivery, provided all of the following conditions are met:
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The item must be unopened, unused, and in its original packaging
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The product must be in resalable condition
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Proof of purchase is required (order number or receipt)
📌 Important Notice:
Due to hygiene and safety regulations—especially for perfumes and fragrances—opened, used, or tampered products cannot be accepted for return, unless the item arrived damaged, defective, or incorrect.
📦 How to Start a Return
Starting a return with Luxvenue is simple and straightforward:
1. Contact Us
Reach out to our support team with your order number and the reason for your return request.
2. Follow Instructions
Our team will review your request and provide return approval details, including instructions and the correct return shipping address.
3. Ship It Back
Carefully package the item to prevent damage during transit and ship it according to the provided instructions.
✅ Return Shipping Costs
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Return shipping will be covered by Luxvenue for approved returns resulting from our error, such as damaged, defective, or incorrect items.
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For all other eligible returns, return shipping costs may be the responsibility of the customer.
💰 Refunds
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Once we receive and inspect your returned item, refunds are processed within 5–7 business days to the original payment method.
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A confirmation will be sent once the refund has been processed.
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If a return does not meet eligibility requirements, we will notify you with a clear explanation.
📌 Please Note:
Original shipping charges are non-refundable unless the return is due to an error on our part.
🔁 Exchanges
At this time, Luxvenue does not offer direct exchanges.
If you would like a different product:
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Complete the return process for your original item (if eligible)
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Place a new order for the desired product once your return is approved or completed
This approach ensures faster processing and accurate order handling.
🚫 Cancellations
Order cancellations are allowed under the following conditions:
Before Shipment:
Orders may be canceled if the request is made before the order has shipped.
After Shipment:
Once an order has shipped, cancellations are no longer possible. You may request a return after delivery, subject to return eligibility.
💥 Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, we’re here to help.
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Contact us within 30 days of delivery
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Provide your order number and clear photos of the issue
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Keep the original packaging to help us verify the claim
Depending on the situation, we may offer a replacement or a full refund, including applicable shipping costs.
❓ Questions or Support
Our customer support team is always ready to assist with questions related to returns, refunds, or order issues. We aim to provide prompt responses and clear guidance throughout the process.
📬 Contact Information
📧 Email: help.luxvenue@outlook.com
📍 Address: 5267 Barker Cypress Rd, Ste unit 12, Houston, TX 77084
Luxvenue — luxury fragrances backed by clear policies and customer confidence. ✨